On this page we answer questions that we are frequently asked by visitors like you. If your question is not listed here, please be sure to Contact Us so that we can answer it for you.
Do you Provide Internet Service?
No, we do not. We are not an internet service provider. Cutting Edge Systems, Inc is a hosted service provider. Once you have a high-speed Internet connection at your home or office, our system will work directly with your Internet to make inbound and outbound calls.
What is VoIP?
Voice over Internet Protocol (VoIP) is a technology that enables voice transmissions to travel over the Internet digitally through high speed internet connections, rather than over traditional designated phone lines.
What’s the scoop on Cloud PBX?
Cloud PBX is simply a phone service which is provided over the internet through a provider, such as Cutting Edge Systems, instead of a phone line. Think of the term “Cloud” as you would think of the “Internet” because they are one in the same. Cloud PBX phone systems use the internet to connect you to the person you are speaking with instead of using telephone wires. The digital connection is more crisp and clear than the traditional analog connection too – bonus!
How do I make a call over a VoIP connection?
It’s the same concept as making calls with an ordinary phone. The difference is that you either use an IP phone that is plugged into an Ethernet instead of a phone jack or you use a soft phone that is web based. You can also use your cell phone and operate your business using a different phone number that has an extension which is forwarded to your cell phone.
Why should I choose a VoIP phone service?
VoIP allows you to look like a Fortune 500 company without having to spend like a Fortune 500 company. VoIP is a great way for a business of any size to reduce phone bills. Most business VoIP features, such as, Dial-by-name, Call forwarding, conference calls and custom greetings are included. What’s not to love?
Why should I choose dotcom VOICE?
Any business with broadband access that is looking for a simple and reliable VoIP phone system and hosted service could be a future client. A dotcom VOICE business VoIP expert would love to help you determine if we are the best choice for you.
What is Unified Communications (UC)
UC is using a service like dotcom VOICE to integrated all fax, voicemail communication and email services into a single inbox. It’s as simple as that!
Can I have my calls forwarded to my cell phone?
Yes, from the dotcom VOICE web portal you can choose any number of phones to have your calls forwarded to so that you never miss a call!
Can I have recorded greetings?
Yes, you can either record your own greeting or you can upload it to your personal portal account as a .wav, or MP3 file at any time.
Do you support 911 emergency calls?
Yes, dotcom VOICE is fully compliant with all 911 emergency regulations. Should you lose internet connect dotcom VOICE offers free call routing so that you stay connected to what matters most.
Do you sell equipment?
Yes, we offer professional office phones and a receptionist console for our clients to choose from. Please see pricing for more details.
Do I need to install software?
No you do not. dotcom VOICE is entirely web-based and can be accessed from any internet browser.
How do I report a problem I have with dotcom VOICE services?
We are available 24/7 to help our customers with any VoIP questions or who may need technical help.